ReadyDesk is a web based Issue Tracking/Help Desk system that helps companies streamline their support processes and provide their customers a higher level of service. With the most intuitive interface of any help desk out there your support staff can more quickly and easily open and resolve trouble tickets. Many aspects of ReadyDesk are customizeable, including ticket fields, ticket views and columns, so it can be modified to meet the needs of nearly any business. The web ticketing system allows customers to open tickets from your web site so your support staff can focus on resolving the ticket instead of spending all of their time creating them. Online support articles can also be created to provide your customers answers to known issues.